| Click on one of the topics
below for more information: |
| CUSTOMER SERVICE |
| GUARANTEE |
| PAYMENT
OPTIONS |
| SHIPPING
OUTSIDE THE UNITED STATES |
| SHIPPING,
HANDLING & SALES TAX |
| SHIPPING
METHOD |
| ORDER STATUS |
| USING
THE WEBSITE |
| PRIVACY & SECURITY |
| CONTACTING
THE DEL PRADO COLLECTION |
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CUSTOMER
SERVICE |
The toll free number for
The Del Prado Collection is:
1-800-654-5636
Our customer service staff is available 24 hours a day, 7 days a week to answer
specific questions you may have about our Merchandise, billing and payment options,
and shipping.
For website orders, you may also use our EMAIL INQUIRY FORM
MAIL ORDER CUSTOMERS please phone customer service using the toll free number.
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GUARANTEE |
| If you are not satisfied
for any reason, we do have a sixty-day guarantee during which time you may return
the Merchandise for a full refund. |
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PAYMENT
OPTIONS |
| The Del Prado Collection currently accepts credit card payment by VISA, MasterCard, American Express and Discover. If you prefer to pay by check or money order, please call our customer service department and they will send you a bill. |
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SHIPPING OUTSIDE THE UNITED STATES |
| We are sorry but at this
time we only ship to addresses in the United States. Please visit our International Website at www.delprado.com to order in most European countries. |
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SHIPPING,
HANDLING AND SALES TAX |
Shipping and handling is specified per item for most of the items in the collection. For orders with more than one item, they are usually shipped out individually and we do not offer any multiple order discounts.
Pennsylvania and New York residents residents will have applicable sales tax added to their order. |
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SHIPPING METHOD |
The Del Prado Collection
Merchandise is shipped via First Class US Mail.
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ORDER STATUS |
To check the status of your Del Prado Collection order please click on the link below.
Please note:
If you have recently submitted your order online, it may take 48 to 72 hours to appear.
You will need your order# and your billing zip code to use this form.
Order Status Lookup
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USING THE WEBSITE |
While you are browsing the website, you may freely add or remove items from your shopping cart. No order is processed until after you have reviewed your order on the "Check Out" page, and you choose to submit the order. Once you submit the order you will see the "Order Confirmation" page, indicating your order has been placed.
If you think you have submitted something incorrectly or are not sure if it went through, please email technical support using our EMAIL INQUIRY FORM
You may log in and register with the Del Prado Collection, even if you decide not to make a purchase. You will be asked to choose a password so you can sign in at a future date and continue shopping without having to re-enter your personal information. All information is kept secure and confidential. If you wish to be removed from our customer list send an email using our EMAIL INQUIRY FORM
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PRIVACY & SECURITY |
| www.DelPradoCollections.com is a Geotrust secured site. All information sent to this site during the SSL session is encrypted, protecting against disclosure to third parties. |
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CONTACTING THE DEL PRADO COLLECTION |
For ALL questions about the status of an existing order submitted by mail or online:
Del Prado Collection Customer Service:
1-800-654-5636 (Toll Free)
The mailing address is:
DEL PRADO COLLECTION
P.O. Box 688
Holmes, PA 19043
For all questions pertaining to use of the Del Prado Collection Website or if you believe you have submitted an order on the website that has errors in it or is a duplicate, please use our EMAIL INQUIRY FORM to ensure that your email is not mistakenly blocked as spam.
If you have received an email order confirmation, you may also submit your inquiry by replying to the confirmation. Be sure that your order confirmation is included in the body of your email.
The page titled "Order Confirmation" is displayed after you have submitted your order. You may wish to print this page for your records. You will also receive a confirmation email.
We are sorry but at this time we are unable to respond to email inquiries about order shipments. Please call our customer service staff. They are available 24 hours a day, 7 days a week to answer your questions.
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